Shipping & Returns
BMR Race Products • Muskegon, MI
Shipping &
Returns
Fast, reliable delivery on every order — and a returns process that's as straightforward as we are. Here's everything you need to know before and after your purchase.
Shipping Policy
All orders ship from our warehouse in Muskegon, Michigan via USPS, UPS, or FedEx. We process orders Monday through Friday (excluding major US holidays). Orders placed before 3 PM EST are typically processed the same day. Orders placed after 3 PM EST will be processed the following business day. Orders are not processed or shipped on weekends.
Shipping costs are calculated at checkout based on package weight, dimensions, and destination. We reserve the right to hold orders for fraud verification, which may affect processing time. Risk of loss transfers to you once your order is handed off to the carrier.
Delivery estimates run from the date of shipment, not the order date, and are not guaranteed. Carrier delays caused by weather, high volume periods, or other circumstances outside our control are not our responsibility. You'll receive a tracking number by email as soon as your order ships.
SHIP
Ground shipping is free on qualifying orders over $99 to the contiguous 48 US states. Some exclusions apply — see below.
Free Shipping Exclusions
The following items do not qualify for free ground shipping:
- Oversized or heavy items such as bumpers, roll cages, and engines (handling fees of $20–$100 apply)
- Truck freight items including heavy crates and palletized shipments (quoted separately)
- Hazardous materials including race fuel and certain batteries
- Custom-fabricated or special-order parts (noted on individual product pages)
- Shipments to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, or international destinations
For APO/FPO/DPO or international orders, contact us directly and we'll do our best to get you a competitive shipping quote.
Brand & Oversized Item Surcharges
Certain brands carry additional handling or freight surcharges due to the size, weight, or packaging requirements of their products. These items are excluded from free shipping and will have costs calculated at checkout or quoted separately.
Five Star Race Car Bodies
Body panels, nose pieces, quarter panels, and related components are oversized freight items and do not qualify for standard or free ground shipping. Shipping will be quoted based on your order and destination.
Have questions about shipping costs before placing your order? Contact us at support@bmrraceproducts.com and we'll get you an accurate quote before you buy.
Returns & Exchanges
We accept returns on most new, unused, and unopened items within 30 days of delivery. All returned items must be in original packaging and pass inspection upon arrival. Follow the steps below to get your return started:
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01Contact Us Email [email protected] with your order number, the item(s) you're returning, the reason for the return, and any relevant photos.
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02Receive Your RMA We'll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Do not ship anything back without an RMA.
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03Ship It Back Pack the item securely and ship it back using a trackable carrier (USPS, UPS, or FedEx) within 7 days of receiving your RMA. Keep your tracking number.
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04We Inspect & Process Once received, we'll inspect the item within 3–5 business days and process your refund or exchange. We'll notify you by email.
If the return is the result of our error — wrong item shipped, defective product — we will cover return shipping. For all other returns, the customer is responsible for return postage. International returns are accepted, but all shipping costs and any customs duties are the buyer's responsibility.
Non-Returnable Items
The following cannot be returned or exchanged under any circumstances:
- Items that have been installed, used, or modified in any way
- Custom-fabricated or special-order parts (e.g., custom exhausts, built-to-order components)
- Safety equipment including helmets and harnesses (for hygiene and safety reasons)
- Hazardous materials such as race fuel
- Products with opened packaging unless the item arrived defective
A restocking fee of 15–20% applies to non-defective returns to cover inspection and handling. Original shipping charges are non-refundable. If returned packaging is damaged, a partial refund may be issued at our discretion.
Defective items must be reported within 7 days of delivery. We'll repair, replace, or refund at our discretion depending on the situation.
Refund Timeline
Once your return is approved, refunds are issued to your original payment method. Here's how long each stage typically takes:
Refunds are not issued as cash. If you have not received your refund after 4 weeks, contact us and we'll investigate with the payment processor on your behalf.